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Job description

Connecting the Pieces is seeking an Service Coordinator.

About Connecting the Pieces:

Connecting the Pieces serves as one of Pennsylvania’s most respected, educationally based service providers. CTP works with top professionals and has built an impressive record of quality and support.

Connecting the Pieces delivers interventions that improves the lives of learners with special education needs and their families while working collaboratively with the school team. We offer comprehensive services to students who present with challenging behaviors and educational need. CTP provides individual attention to each student we serve while bringing all those working with the student together to ensure a collaborative effort in helping the student reach their fullest potential.


  • Manage all aspects of a student caseload
  • Ensure students receive their Related Services as outlined in their Individualized Education Program (IEP)
  • Initiate, monitor, update, and ensure the completion and documentation of services for existing and new students
  • Track the service delivery of providers assigned to students within caseload
  • Respond to and problem solve all issues related to the delivery of services to students on caseload

Job Duties:

  • Communicate and document key information relating to students’ services to appropriate CTP staff, providers, and school representatives
  • Accurately track the utilization of authorized student related services
  • Document all service issues and exceptions in a timely manner and in sufficient detail
  • Monitor provider and client attendance, absenteeism and cancellations
  • Provide exceptional customer service and support to staff, providers, and schools
  • Proactively resolve problems and issues
  • Participate in provider and peer audits
  • Assist in student referral life cycle
  • Assist the Student Services, Payroll and Billing teams with ensuring that contractors submit appropriate documentation of services provided
  • Ensure strong contractor relationships
  • Assist the Student Services team in the reconciliation of client service discrepancies
  • Proactively demonstrate commitment to and support of team activities, projects, assignments, and responsibilities
  • Participate in team and organization meetings, events, in-services, and trainings
  • Fill in for other service coordinators in their absence
  • Other duties as assigned


  • Extreme attention to detail
  • Strong ability to multi-task and operate in situations with regularly changing priorities
  • Exceptional time management skills
  • Excellent interpersonal skills, both written and verbal
  • Ability to build and maintain good relationships with various groups of people both internal and external to CTP
  • Demonstrated working knowledge of MS Applications, especially MS Excel
  • Collaborative, team player who can also work independently
  • Ability to learn and retain new tasks, systems, and processes quickly
  • Ability to excel in a fast-paced environment
  • Ability to effectively prioritize tasks and responsibilities
  • Ability to problem solve and tackle issues to their resolution
  • Associate’s degree preferred
  • Previous experience in a coordination position preferred

Benefits of working for CTP:

  • Work schedule generally 8:30am to 5:00pm (some after hour work availability required during high peak season)
  • Competitive Pay
  • Simple IRA, Medical and AFLAC
  • Paid Holidays
  • Working with a great team
  • Current hybrid work environment
  • Access to professionals that are top of their field

Salary: starting at $35,000/yr.-$40,000/yr.

COVID-19 considerations:

Connecting the Pieces takes the safety of our employees and customers very serious. We have returned to the office on a hybrid schedule with social distancing measures in place.

Connecting the Pieces is an equal employment opportunity provider. We are committed to a policy of nondiscrimination and equal opportunity in relation to the basis of race, color, creed, religion, gender (including pregnancy, childbirth and related medical conditions), national origin, citizenship or ancestry, age, disability, marital status, veteran status, genetic information, sexual orientation, or gender identity, against victims of domestic violence, sexual offenses, or stalking, or upon any other categories protected by federal, state, or local law


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